As a matter of interest to you as Agents in the holiday rental market, may I give you a little feedback on the process from the point of view of a prospective renter?
Let me begin by saying your handling of our enquiry has been excellent and we have been very impressed with your service. We were becoming so frustrated and disillusioned with our search that we had almost given up on planning another trip to NZ and we have been renting holiday homes for nearly 30 years mainly in Florida, NZ and of course in UK.
R Logue - Holiday Home Guest
I have no hesitation in recommending Harcourts Rentals for any situation requiring common sense, business competence and the ability to get things done efficiently to the satisfaction of everybody involved.
As a tenant of Harcourts Rentals we found Lee Grigg extremely professional, polite, friendly and reasonable. Lee showed us the utmost respect as tenants and we would have no hesitation renting from him again.
S & D Allen
A big thanks for all your hard work over the years Lee. A lot of the challenges would have been impossible to resolve without your support, which I have really appreciated, it has been a huge help and it’s been a real pleasure to deal with you.
The Harcourts evening on Tuesday was fantastic. You really provided the right speakers and very useful information.
I can see why Harcourts are top in their services they provide - a big thank you to you all.
R & E Bain
The team at Harcourts were amazing. Getting back to me the same day and answering all my questions. They bent over backwards to ensure we had all the information we needed.
RachelKyle (Bookabach member)
Harcourts Taupo were excellent to deal with. Prompt, helpful communication. Really happy with house and location. We will be back!
Very professional, well organised and helpful
With a last minute decision to have a weekend escape Harcourts were extremely obliging and I liked their professionalism. Would definitely use again. Thanks guys for a great weekend made easy.
AdrianN1 (Bookabach member)
We have found Lee to be a great Property Manager. He is easy to contact and deal with – quickly resolving any queries we have. Lee works a great balance of working for both us the tenants and the property Owner so we are all happy. We would recommend Lee as a Property Manager to others.
J & R Carman
We arrived after hours and in the dark. We had to make a quick after hours call to ensure we were at the correct apartment. Great customer service provided and I didn't feel like I was interrupting their night.
TraceyC18 (Bookabach member)
What a fantastic property condition report with complete photos that didn't miss a thing. Now I know why you are an award-winning property management company. I am confident that the property is in good hands. Again, thank you.
My son and most of our family friends are with Harcourts and they all gave positive feedback which prompted me to seek Harcourts Rentals; they listened to every detail of my concerns and the result was excellent and stress-free, it’s like you’ve been taken care of by your own family.
I like Harcourts Rentals due to your muscle. You guys are larger, and seem to have more definition around who's responsible for what. For me that’s the advantage for a client - i.e. having enough strength in the office to get issues dealt with quickly, even when people are away or changing roles and remaining calm but organised in the face of the onslaught and seasonal fluctuations is a real skill, I know.
From a current supplier
Personally I really value that Kim provides good and fair advocacy for our Tenants as well as representing our interests which is important to me. Having been a renting University student for 3 years in Wellington I've experienced plenty of Property Managers and felt the frustration of not being represented.
Thank you very much for your hard work and support over the years Kim. We have appreciated and enjoyed our experience with you and the Harcourts team.
T & J Boyce
It has been a pleasure renting this apartment from a very good landlord/owner and yourselves; managers of the rental agreement
Just keep doing what you are doing!
During the selection process for a Property Manager, the communication by Harcourts representatives conveyed messages which were closer to our expectations compared to a couple of their competitors.
You have been doing a superb job with our property and I always feel well informed which is great.
We want to take this time to say thank you to Harcourts for being so helpful during our tenancy. We are very grateful and humbled to have lived at this property”
I could not fault Kim or the service that she has always provided us. Right from the start she has always had our best interest at heart, that’s something I personally really appreciate. Kim is always approachable and happy to offer advice, she always gets back to my calls and emails and follows up all issues in a prompt manner. We are more than happy to continue using Kim into the future.
Lee has always been quick to respond, is professional, has excellent communication, and gives good advice. We have never had a problem with the rental property, never had to intervene, and that speaks volumes. The tenants were happy when I met them as well.
The process to date of getting my newly purchased property rented has been easy because you have made it very clear what is expected of me as a Landlord and what can be anticipated form your services through your prompt and straightforward communication.
Thanks for your work with my property - in finding tenants and in general. I know I'm probably quite demanding and want to know what's going on all the time, but I've found you incredibly responsive and communicative which has been amazing and I look forward to Harcourts' service.
We are planning to go with Harcourts for the management as your service/communication has been the best!
Very conscientious in getting hold of me as I was arriving late, and sorting my keys. Friendly and helpful team. I was very impressed!